AI Receptionist for Roofers in Odessa, Texas

Why answering in the caller's language matters in Odessa

Ector County has 122,707 residents, and 62.7 percent identify as Hispanic. At home, 41.2 percent speak Spanish, so many homeowners in Odessa would rather explain a leak in Spanish. Clara asks the caller's preferred language first and stays in it, so the caller does not hang up to look for another roofer.

A normal day with Clara

It is a Tuesday at 12:30, lunch hour. Your crew is on a roof near Loop 338 and cannot pick up. A woman who lives near West Odessa calls and says the wind lifted shingles on her entry porch. Clara asks her language, keeps going in Spanish, verifies her name and address, checks your calendar and offers a free inspection Thursday morning. She reads back the date and address and asks for confirmation. You get a call with the summary, and the slot is already held. Later, an owner with three rentals in Midland calls, and Clara books him a visit for the same day.

What Clara does for your company

How many people speak Spanish in Odessa?

According to the Census, 43,345 people aged 5 and older speak Spanish at home in Odessa (41.2%). And 14.1% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 62.7% of residents are Hispanic or Latino.

When hail hits Ector County

Since 2015, NOAA logged 160 hail reports in Ector County on 55 different days; the largest stone was 5 inches. 53 reports were 1.75 inches or larger (golf ball size), the size that usually damages shingles. There were also 73 thunderstorm wind reports.

Ector County has 160 hail reports since 2015, so most calls in Odessa will come from wind, rain, leaks and aging roofs rather than hail.

Homes in the city

• Median home value: $223,100
• Owner-occupied homes: 59.8%
• Median year built: 1980
• Households: 46,660

The median home was built in 1980 and 59.8 percent of homes are owner-occupied, so many roofs are older and rental owners call for repairs too.