Roofing phone scripts
Phone script for a hail damage call
The homeowner calling after a hail storm is worried and has a list of other roofers open. Here's how to answer so they book with you.
$299/mo · 1,000 minutes · no contract
Before you answer: the goal
The goal of the call is not to sell the roof. It's to book the free inspection with the right address. Everything else (price, insurance, materials) gets discussed at the visit.
The script step by step
Greet with the company name
"Thanks for calling [Company], this is [name]. How can I help?" If the caller answers in Spanish, switch to Spanish.
Show you understand
"I'm sorry, I know the storm has made these days hard." One sentence is enough.
Ask about leaks
"Do you see any leaks inside the house?" If yes, it's urgent: offer the earliest visit and a tarp if you use them.
Offer two time slots
"I can book a free inspection tomorrow at 9 or at 2. Which works better?" Two options close better than "when are you free?"
Read the address back
"So that's 1234 Oak Street in Katy, zip 77494. Correct?"
Ask about insurance, promise nothing
"Have you talked to your insurance company yet? Who is your carrier?" Never say insurance will pay.
Mistakes that lose the job
- Promising insurance will pay. The adjuster decides that, and in Texas you can't offer to cover the deductible.
- Quoting a price over the phone without seeing the roof.
- Letting it ring more than 3 times. After a storm, homeowners hang up and call the next company.
- Not confirming the address. Showing up at the wrong house loses the job.
With AquiVoz, Clara follows this script on every call, in English or Spanish, and puts the inspection on your calendar with a confirmed address.
Frequently asked questions
What if the homeowner asks how much a roof costs?+
Explain the inspection is free and the price depends on what you find and what insurance covers. Book the visit.
What if the caller only speaks Spanish?+
Stay in Spanish the whole call, and note the preference so whoever goes to the inspection knows.
Stop sending roofing jobs to voicemail
Clara, the AquiVoz AI receptionist, answers in English and Spanish around the clock, books the inspection and sends the lead to your phone.
$299/mo · 1,000 minutes · no contract