AI receptionist for heating and air conditioning companies in Odessa, Texas

Why answering in the caller's language matters in Odessa

In Odessa, 62.7% of residents are Hispanic and 41.2% of people speak Spanish at home. Many of your callers will want to describe a broken system in Spanish, especially when the house is hot and there are children or older people inside. If the call goes to voicemail or the caller has to explain everything in English, they may hang up and call someone else. Clara opens in English, asks which language the caller prefers and continues in that language. You get the call summary translated into your own language.

A normal day: the AC runs but the house won't cool down

It is Wednesday in the middle of a heat wave in Odessa, and your phones ring while your technician is out in West Odessa. A woman calls from a house near Midland Drive. She says the AC runs all day but the house never cools down, and there is a baby at home. Clara asks what is wrong, what type of system it is, roughly how old the unit is, and whether a baby, an older adult or someone sick is in the home. Because of the baby and the heat, Clara flags the call as urgent and finds the earliest free slot in your calendar. She reads back the date, time and address, and asks permission to send a confirmation text. You get a phone notification right away.

What Clara does for your HVAC company

How many people speak Spanish in Odessa?

According to the Census, 43,345 people aged 5 and older speak Spanish at home in Odessa (41.2%). And 14.1% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 62.7% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $223,100
• Owner-occupied homes: 59.8%
• Median year built: 1980
• Households: 46,660

With a median year built of 1980 and 59.8% of homes owner-occupied, many of these calls will come from older systems that need a quick visit.