AI receptionist for HVAC companies in Manchester, New Hampshire

Why answering in the caller's language matters in Manchester

Manchester has about 116,818 residents, and 13.8% of them are Hispanic. Of all residents, 9% speak Spanish at home, which is 9,835 people. That does not mean most of your calls come in Spanish, but a real share of your customers want to explain a problem in their own language, especially when the house is getting too hot or too cold. Clara asks the caller which language they prefer first and keeps the call in that language, so you do not lose a job to a communication gap.

A normal August Sunday

It is a Sunday afternoon in August. In a house near Manchester, a few minutes from Londonderry, the AC is blowing warm air and there is a baby inside. The family calls your number while you are on a job in Derry. Clara answers, asks what is wrong, what kind of system they have, roughly how old it is, and whether a baby, an elderly person or someone sick is at home. Hearing the baby, she flags the call as urgent, checks your calendar and offers the earliest free slot. If needed, she can transfer the call so you speak with the family yourself. The family hears the date, time and address read back to confirm, and you get a notification on your phone right away.

What Clara does for your company

How many people speak Spanish in Manchester?

According to the Census, 9,835 people aged 5 and older speak Spanish at home in Manchester (9%). And 3.8% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 13.8% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $365,600
• Owner-occupied homes: 48.7%
• Median year built: 1966
• Households: 49,162

In Manchester, 48.7% of homes are owner-occupied and the median home was built in 1966, so many of your calls will involve older systems and families who depend on heat or AC.