Phone scripts
Script when they ask how much a new AC costs
The caller wants a number right now, and they are calling several companies. Quote a price without seeing the house and you lose credibility; hang up with no useful answer and they call the next company. Explain why an exact price needs a visit, then book it before they hang up.
Short answer
When someone asks how much a new AC or furnace costs, don't quote a price on the phone: the exact figure depends on the house, the system and the age of the unit, and only a visit can tell. The goal of the call is to book a free estimate visit with a confirmed address. Clara asks those questions and books the visit 24/7.
Updated November 1, 2026
$999/yr (works out to $83/mo) or $299/mo · 1,000 minutes a month
The goal of the call
The goal is not to quote over the phone. It's to book a free estimate visit with the right address and the information you need to arrive prepared. A caller who hangs up with a confirmed appointment is no longer calling the next company. If they push for a price, the honest answer is that it depends on what is in the house, and the visit is the only way to get a real number. Once they understand that, most accept the appointment. What matters is a calm tone, a few well-chosen questions and a specific time at the end.
The script step by step
Greet with the company name
"Thanks for calling [Company], this is [name]. How can I help?" If the caller answers in Spanish, switch to Spanish.
Acknowledge the question without brushing it off
"Sure, I can explain how that gets figured out." Don't say "we don't give prices" in a flat way.
Explain why you need a visit
"The price depends on the size of the home, the type of system and what needs to be replaced. I can't give you a fair number over the phone."
Ask what decides the price
"What system do you have now: central AC, heat pump or furnace? About how old is it? And what's not working?" Write it all down.
Offer two time slots
"I can book a free estimate visit tomorrow at 10 or at 3. Which works better?"
Read the address back
"So that's 582 Maple Drive in Arlington, zip 76013. Correct?"
Mistakes that make the caller hang up
- Quoting a price over the phone without seeing the house or the system. The number changes at the visit and the customer feels misled.
- Saying "we can't tell you anything" and ending the call. Explain why and offer the visit.
- Asking too many questions. Keep it to about four; if they tire, move to booking.
- Not asking the system age or what is failing. Without that the visit arrives unprepared and the estimate takes longer.
- Letting it ring more than 3 times. A caller comparing companies dials the next one.
With AquiVoz, Clara follows this script on every call, in English or Spanish, asks the questions about the system and puts the estimate visit on your calendar with a confirmed address, even at night or on weekends.
Frequently asked questions
Why can't you quote a new AC price over the phone?+
Because the cost depends on the size of the home, the type of system, the age of the unit and what needs to be replaced. A visit is the only way to give a fair number.
What should I ask to prepare for the visit?+
Ask the system type (furnace, heat pump, central AC or mini-split), its approximate age, what is failing and the home size if they know it.
What if the caller only wants a price and won't book a visit?+
Explain the visit is free and has no obligation, and that it's the only way to get a real number. If they still refuse, take their number so they can call back.
Stop sending "no heat" calls to the next HVAC company
Clara answers in English and Spanish around the clock, asks what is wrong and what system they have, books the tech visit and sends the lead to your phone.
$999/yr (works out to $83/mo) or $299/mo · 1,000 minutes a month