AI Receptionist for Roofers in Boston, Massachusetts

Why answering in the caller's language matters here

In Boston, 15.4% of residents speak Spanish at home, and across Suffolk County many families would rather explain a roof problem in their own language. If a caller hears only an English voicemail, you never learn they called. Clara opens in English, asks which language the caller prefers, and continues in Spanish, English or Portuguese. The customer feels heard from the first second, and you get their name and address.

A normal day on the job in Boston

Picture a Monday after a strong storm. You are on a roof in Dorchester with your crew and the phone keeps ringing. While you climb down, fifteen calls come in: one from Roxbury about a leak in the living room, one from Chelsea about an insurance adjuster asking for an inspection, and one from Quincy about a flat roof that needs a look. Clara answers every call, checks name and address, looks at your open slots and proposes a date. When you come down, you have fifteen leads with summaries in your language and the visits already on the calendar. Urgent calls, such as an active leak, can be transferred to your phone at that moment.

What Clara does for your company

How many people speak Spanish in Boston?

According to the Census, 98,171 people aged 5 and older speak Spanish at home in Boston (15.4%). And 7.3% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 19.3% of residents are Hispanic or Latino.

When hail hits Suffolk County

Since 2015, NOAA logged 6 hail reports in Suffolk County on 5 different days; the largest stone was 2 inches. 1 reports were 1.75 inches or larger (golf ball size), the size that usually damages shingles. There were also 67 thunderstorm wind reports.

Suffolk County has had few hail reports since 2015, so in Boston most roofing calls come from leaks, old roofs and wind or rain damage rather than hail.

Homes in the city

• Median home value: $731,700
• Owner-occupied homes: 35.7%
• Median year built: 1947
• Households: 283,374

The median home was built in 1947, so many roofs are old, and with only 35.7% of homes owner-occupied, many calls may come from renters or owners wanting a second opinion.