Plumbing answering service for plumbers in El Paso

Why answering in the caller's language matters in El Paso

According to the Census, 81.2% of El Paso residents are Hispanic and 63.7% speak Spanish at home. Another 24.4% speak Spanish and have limited English. When that person calls about a leak and hears an English-only voicemail, many hang up and call the next plumber. Clara opens in English, asks which language the caller prefers and continues the call in that language. You get the summary in your own language.

What the age of El Paso homes means for plumbing calls

The median year homes were built in El Paso is 1984, so many houses have pipes, water heaters and drains that are decades old. Old pipes burst more often, drains clog with roots and water heaters fail without warning. That means many calls are urgent and come at night or on weekends. If nobody picks up, the customer calls the next company on the list.

A normal day for an El Paso plumber

It is a February night with a cold front pushing down toward Socorro. It is 11 p.m., you are at home and the phone will not stop. A man in Horizon City calls about a pipe that burst inside the garage wall and the water is still running. Clara answers on the first ring, asks him to close the main shut-off valve, confirms the address and flags the call as urgent. She alerts you on your phone at once and can transfer the call if you want. The first visit is already on your calendar for 7 a.m.

What Clara does for your El Paso plumbing company

• Asks what is happening: leak, burst pipe, no hot water, clogged drain or sewage backup.
• Helps the caller close the main shut-off valve before booking.
• Never quotes prices on the phone.

Homes in the city

• Median home value: $184,500
• Owner-occupied homes: 60.8%
• Median year built: 1984

With a median build year of 1984 and 60.8% of homes owner-occupied, calls about old pipes, water heaters and clogged drains come in often, and the homeowner expects someone to pick up fast.