HVAC answering service in Plano

Why answering in the caller's language matters in Plano

In Plano, 16.7% of residents are Hispanic and 12% speak Spanish at home. Another 4.5% speak Spanish and have limited English. That is not most of the city, but these callers often hang up on an English voicemail and call the next company on the list. Clara opens in English, asks which language the caller prefers and continues in that language. You get the summary in your language.

What the age of Plano homes means for HVAC calls

The median year a home was built in Plano is 1993. Many houses have furnaces, water heaters and central AC systems that have been running for decades. Older equipment tends to fail in the middle of a summer heat wave or a cold snap, and the homeowner wants someone to pick up at once. That is why Clara asks what is wrong, what type of system the caller has and roughly how old it is.

A normal day for an HVAC company in Plano

It is a January night, the temperature has dropped near freezing and the furnace in a Plano house shuts off. An elderly mother lives there, and her daughter calls from Richardson because she does not know what to do. If your technician is on a job in Frisco and nobody answers, the call goes to a competitor. With AquiVoz, Clara picks up on the first ring, asks whether a baby, an elderly person or someone sick is at home, flags the call as urgent and can transfer it to you. If it is not urgent, she books the first open slot and leaves you the summary.

What Clara does for your HVAC company in Plano

Homes in the city

• Median home value: $465,900
• Owner-occupied homes: 56.9%
• Median year built: 1993

In Plano, 56.9% of homes are owner-occupied, with a median home value of $465,900. An owner who has paid for a home like that expects the AC or heat to be fixed fast.