AI receptionist for heating and air conditioning companies in New Braunfels, Texas

What a missed call costs a small HVAC company in New Braunfels

When your tech is under a crawlspace in Gruene or driving toward Seguin, the office line rings out. The caller does not leave a message; they search again and call the next company. In a city where several AC and heating firms serve the same neighborhoods, a missed call is usually a job that goes elsewhere. The calls you lose most are the ones on the hottest days, which are the days you are busiest.

A hot June Saturday in New Braunfels

It is two in the afternoon on a June Saturday and the thermometer is past 100 degrees. A family in a house built in the 2000s near Canyon Lake calls because their central AC is 15 years old and no longer cools well. They want to know whether to replace it. Clara answers, asks what is happening, what type of system they have and roughly how old it is, then confirms their name and address. It is not an emergency, so she offers the earliest open technician slot for next week. You get a notification on your phone with the summary. If the caller asks for a replacement price, Clara does not quote it on the phone; she tells them the technician will review it during the visit.

What you get after each call

• An immediate phone notification with the caller's name and reason for calling.
• The visit booked on your calendar, with the date, time and confirmed address.
• A lead saved in AquiVoz's simple built-in CRM, with a summary in your language.
• One-tap SMS confirmation sent from your own phone, only with the customer's consent.

How many people speak Spanish in New Braunfels?

According to the Census, 17,330 people aged 5 and older speak Spanish at home in New Braunfels (17.6%). And 4.3% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 33.6% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $339,400
• Owner-occupied homes: 65.3%
• Median year built: 2006
• Households: 40,991

With about 65 percent of homes owner-occupied and a median build year of 2006, many callers will be owners with 15 to 20 year old systems weighing a replacement.