AI receptionist for HVAC companies in Clovis, California

Why answering in the caller's language matters in Clovis

Clovis is a mostly English-speaking city, but about one in three residents is Hispanic, and a smaller group of homes speaks Spanish daily. A customer who calls with a dead furnace and hears only an English voicemail may hang up and call the next company. Clara opens in English, asks the caller's preferred language, and continues in Spanish, English or Portuguese. You do not have to hire a bilingual dispatcher to cover the calls that come in on a Saturday or at night.

A normal morning in Clovis

It is 6:40 a.m. Your lead tech has already left for a job in Fresno, and the second truck is still in the yard. A homeowner near Clovis Avenue wakes up to a thermostat reading 80 degrees and no cool air. She calls your number, Clara answers, asks whether there are babies or older adults in the house, and flags the call as urgent when she hears yes. Clara checks your calendar, offers the earliest open slot, reads back the date and address, and asks her to confirm. You get a call on your phone right away and decide whether to take over. The customer knows when the tech will arrive, and nothing waited in a voicemail queue.

What Clara does for your HVAC company

How many people speak Spanish in Clovis?

According to the Census, 14,683 people aged 5 and older speak Spanish at home in Clovis (12.6%). And 3.4% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 33.8% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $482,700
• Owner-occupied homes: 65.4%
• Median year built: 1996
• Households: 42,071

With a median home value of $482,700 and most homes built around 1996, many calls will come from systems that have been running for years and fail on the hottest or coldest days.