AI Receptionist for Aurora HVAC Companies in Colorado

Why answering in the caller's language matters in Aurora

In Aurora, about 31.4 percent of residents are Hispanic, and 21 percent of people speak Spanish at home. Not every caller wants Spanish, but many want to describe a furnace problem in the language they think in. When the caller feels understood from the first sentence, they are more likely to book. Clara asks which language the person prefers and stays in it for the whole call, so the customer never feels like a burden.

A normal day, or a long holiday weekend

It is Memorial Day weekend, and a family near Havana Street in Aurora smells gas close to the furnace. They call your number. Clara tells them to leave the house, not touch any switches or the thermostat, and call 911 or the gas company from outside. Once they confirm they are safe, Clara continues: what type of system it is, how old it is, and whether a baby or an elderly person is home. She notifies you by phone right away and can transfer the call. By morning the visit is in your calendar with a verified address.

What Clara does for your HVAC company

How many people speak Spanish in Aurora?

According to the Census, 77,513 people aged 5 and older speak Spanish at home in Aurora (21%). And 10.1% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 31.4% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $469,100
• Owner-occupied homes: 62.4%
• Median year built: 1985
• Households: 145,310

With 62.4 percent of homes owner-occupied and a median build year of 1985, many calls will come from older systems, so Clara asks about the unit's age early in the call.