AI Receptionist for Roofers in Glendale, California

Why answering in the caller's language matters in Glendale

In Glendale, 13.7% of residents speak Spanish at home, and across the city some homeowners would rather talk in Spanish about a leak or a damaged roof. If a caller hears only English and cannot follow, many hang up and call the next roofer on their list. Clara opens in English, asks which language the caller prefers, and continues in Spanish, English or Portuguese. For you, that means fewer missed calls and more inspections on the calendar.

A normal day with Clara in Glendale

It is 7:40 on a Tuesday night. A neighbor on Brand Boulevard in Glendale notices water stains on the ceiling of the house next door after the last rain. He searches on his phone and calls your number. You are home, with the phone on silent. Clara picks up, asks his preferred language, takes his name and address, and checks your calendar. She offers a free inspection slot for the following Tuesday, reads the date and address back, and asks him to confirm. You get a phone alert with a summary. The next morning the lead is saved in your CRM, and you can send the SMS confirmation from your own phone, only if the customer agreed. A similar call may come from someone in La Crescenta-Montrose or Burbank looking for a local roofer.

What Clara does for your roofing company

How many people speak Spanish in Glendale?

According to the Census, 24,708 people aged 5 and older speak Spanish at home in Glendale (13.7%). And 4.8% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 18.1% of residents are Hispanic or Latino.

When hail hits Los Angeles County

Since 2015, NOAA logged 9 hail reports in Los Angeles County on 5 different days; the largest stone was 1.75 inches. 1 reports were 1.75 inches or larger (golf ball size), the size that usually damages shingles. There were also 35 thunderstorm wind reports.

Los Angeles County has had only 9 hail reports since 2015, so hail storms are rare here; in Glendale, leaks, old roofs and wind or rain damage are more likely to drive calls.

Homes in the city

• Median home value: $1.1M
• Owner-occupied homes: 35.2%
• Median year built: 1966
• Households: 72,573

The median year built in Glendale is 1966 and only 35.2% of homes are owner-occupied, so many calls may come from renters asking the landlord to fix a roof or from owners of older roofs.