AI Receptionist for Roofing Companies in Durham, North Carolina

A normal day with Clara in Durham

It is 7:40 on a Tuesday night. You have eaten dinner and you are not checking your phone. A homeowner near Chapel Hill Road in Durham sees that the storm pulled shingles off her roof and calls your number. Clara answers, asks which language she prefers and takes her address. She offers a free inspection and checks your calendar. When the customer confirms, Clara reads back the date and address so nothing is misunderstood. You get a summary with her name, address and what happened. By the next morning the visit is already on your calendar, before another company calls her back. The same thing happens when someone in Morrisville or Carrboro calls about a leak: Clara captures the details and saves the caller as a lead.

What Durham's older homes mean for your calls

The median year a home was built in Durham is 1995, so many roofs are twenty or thirty years old. That brings calls about leaks, loose shingles and roofs that fail in heavy rain. Many of these homes also change owners. A new buyer often wants an inspection soon after moving in, and those calls often come after office hours. If nobody picks up, that job goes to another roofer. Clara answers at any hour and leaves every detail in your system, so you decide when to call back.

How a call goes with Clara, from ring to booked visit

How many people speak Spanish in Durham?

According to the Census, 35,377 people aged 5 and older speak Spanish at home in Durham (12.9%). And 6% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 15.2% of residents are Hispanic or Latino.

When hail hits Durham County

Since 2015, NOAA logged 23 hail reports in Durham County on 11 different days; the largest stone was 1.75 inches. 2 reports were 1.75 inches or larger (golf ball size), the size that usually damages shingles. There were also 105 thunderstorm wind reports.

Durham County has had few hail reports since 2015, so most of your calls will likely come from leaks, wind damage and aging roofs rather than hail.

Homes in the city

• Median home value: $392,800
• Owner-occupied homes: 52.3%
• Median year built: 1995
• Households: 126,550

With owner-occupied homes and roofs of middle age, calls come in for repairs and new purchases at all hours.