AI Receptionist for Roofers in Cleveland, Ohio

What a missed call costs a small roofing company in Cleveland

When you are up on a roof and the phone rings, the call goes to voicemail. A homeowner with a leak in the ceiling does not wait. They call the next roofer on the list, and that roofer often gets the job. For a small company, each missed call is an inspection you never sell, and that adds up by the end of the month. Clara picks up the same call, takes the name, address and problem, and saves everything in your built-in CRM so you can see it later.

A normal day with Clara in Cleveland

Picture a Monday after a windstorm. From the Westside, from Lakewood and from Brooklyn, seven people call before nine in the morning. You are on a job in Garfield Heights with the ladder up. Clara answers each call, asks which language the caller prefers, confirms the name and address, and offers the free inspection. When she finds an open slot in your calendar, she reads the date and address back and asks for confirmation. When the call ends, you get the summary on your phone. If someone has an active leak, Clara can transfer that call straight to you.

What you get after each call

• A case summary in your language, even when the customer spoke Spanish.
• The inspection already booked on your calendar, with the date and address confirmed.
• An immediate alert on your phone so you can decide whether to take the call right away.
• A confirmation text sent from your own phone, only if the customer gives consent.

How many people speak Spanish in Cleveland?

According to the Census, 31,171 people aged 5 and older speak Spanish at home in Cleveland (9%). And 3.7% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 13.2% of residents are Hispanic or Latino.

When hail hits Cuyahoga County

Since 2015, NOAA logged 51 hail reports in Cuyahoga County on 17 different days; the largest stone was 2 inches. 3 reports were 1.75 inches or larger (golf ball size), the size that usually damages shingles. There were also 207 thunderstorm wind reports.

Hail reports in Cuyahoga County have been few since 2015, so in Cleveland the calls tend to come from wind, rain, leaks and aging roofs rather than hail.

Homes in the city

• Median home value: $102,000
• Owner-occupied homes: 41.7%
• Median year built: 1941
• Households: 169,683

The median home value in Cleveland is 102,000 dollars and most homes are old, so many owners look for repairs and replacements and call when they spot a leak.