AI Receptionist for Plumbers in Raleigh, North Carolina

A normal day for a plumber in Raleigh

It is a Tuesday, 12:30 at lunch. You are under a sink in Knightdale when the phone buzzes. A Raleigh homeowner says her water bill doubled and she suspects a hidden leak. You cannot answer without leaving your tools. Before, that customer would have left a voicemail and called another plumber from Garner that afternoon.

With Clara, the call is picked up on the second ring. She asks where the increase shows up, whether water is still running and which part of the house is affected. If water is still flowing, she tells the caller to close the main shut-off valve. Then she checks your calendar, offers the first open slot and reads the date and address back for confirmation. You get the alert with the summary and keep working without losing your rhythm.

What Raleigh's homes mean for these calls

In Raleigh about half of homes are owner-occupied, so many calls come from owners who want a quick decision. The median home was built in 1997, an age when supply pipes, water heaters and drain connections start to fail. That means calls for leaks, clogged drains and water heaters with no hot water, and most of them come after office hours.

How a call with Clara goes, step by step

How many people speak Spanish in Raleigh?

According to the Census, 44,846 people aged 5 and older speak Spanish at home in Raleigh (9.9%). And 4% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 12.6% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $415,800
• Owner-occupied homes: 50.7%
• Median year built: 1997
• Households: 203,443

With homes from 1997 and half of them owner-occupied, Clara catches leak and drain calls at any hour, exactly when the customer needs an answer.