AI Receptionist for Plumbers in Aurora, Illinois

Why answering in the caller's language matters in Aurora

In Aurora, a large share of residents speak Spanish at home, so a Spanish-speaking caller may hang up if the first thing they hear is a voicemail. Clara opens in English, asks the caller their preferred language and continues in Spanish, English or Portuguese. You do not need to speak those languages yourself to handle those calls well. The share of residents with limited English is smaller than the share who speak Spanish at home, so most of your callers will be comfortable in English, but a missed call costs the same no matter who made it.

A normal day with Clara in Aurora

Picture the Friday after Thanksgiving. A family in Aurora has just finished dinner and the kitchen drain has backed up. The water is rising slowly. It is seven at night and you are working on a job in North Aurora. The homeowner calls and Clara answers. She asks what is happening, where in the house and whether water is still running. She helps the caller close the shut-off valve under the sink and tells them to stay away from outlets. Then she checks your calendar, offers the first free slot, reads back the date and address and asks for confirmation. The call is flagged as urgent and can be transferred to your phone if the caller asks. When you finish in North Aurora, the lead is already saved with a summary translated into your language. Later that day, a caller from Montgomery who phoned at nine in the morning also booked a visit for the following week.

What Clara does for your company

How many people speak Spanish in Aurora?

According to the Census, 55,979 people aged 5 and older speak Spanish at home in Aurora (33.1%). And 12.2% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 41.6% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $274,800
• Owner-occupied homes: 66.4%
• Median year built: 1987
• Households: 61,317

With a median home value of $274,800 and most homes owner-occupied, many callers will be homeowners who want a fast fix before a small problem gets worse.