Plumbing answering service for plumbers in Arlington

Why answering in the caller's language matters in Arlington

According to the Census, 32.2% of Arlington residents are Hispanic and 24% speak Spanish at home. About 10% of residents speak Spanish and have limited English. When that person calls about a leak under the sink and hears an English-only recording, many hang up and call the next company. Clara greets the caller in English, asks which language they prefer and continues in Spanish, English or Portuguese. You get the summary translated into your language.

What the age of the homes means for plumbing calls

The median year a home was built in Arlington is 1986. That means many houses still have drain lines, water heaters and supply pipes that have been in use for decades. The usual calls are clogged drains, dripping valves, water heaters that stop heating and pipes that split. Some lines run through attics or exterior walls, and in cold snaps they freeze and burst. In those cases the homeowner does not wait until tomorrow morning; they want to know if they can book now.

A normal day for a plumber in Arlington

It is 6 am on a Monday. You are driving from Mansfield to your first job when a text comes in from a neighbor in Arlington: the water heater in his garage is leaking and there is no hot water. Meanwhile the call came in at 5:52 and Clara answered on the first ring. She asked him to close the cold water shut-off valve on top of the tank and asked for his address. Then she booked the visit for 8 am. You see the summary on your phone before you reach the next house, without having missed a call or stopped driving.

What Clara does for your plumbing company

Homes in the city

• Median home value: $304,700
• Owner-occupied homes: 54.3%
• Median year built: 1986

With a median build year of 1986 and 54.3% of homes owner-occupied, many plumbing calls come from owners who want something fixed now.