AI receptionist for Tyler heating and air conditioning companies

What a missed call costs a small HVAC company in Tyler

A small heating and air company in Tyler depends on same-day calls: the AC that stopped cooling, the furnace that won't light. When the phone rings while your tech is under a house off Loop 323 or on the east side of town, that call often goes to the next company on the list. A missed call does not show up on a bank statement, but it shows up as an empty slot on next week's calendar.

A normal day, and a long holiday weekend

Picture a holiday Saturday in Tyler with the thermostat at 100 degrees. A woman calls from a home near Lindale Road and says she smells gas near the furnace. Clara tells her to leave the house, not touch switches or the thermostat, and call 911 or the gas company from outside. Once the family is safe, Clara takes the name, address and system type, flags the call as urgent, and transfers it to you right away, or sends you an alert if you cannot pick up.

What you get after every call

• A summary of the call in your language, with the problem, system type and rough age.
• The visit booked on your calendar, with date and address read back to the customer.
• An immediate phone alert, and a direct transfer when the call is urgent.
• A lead saved in the simple AquiVoz CRM, ready for a follow-up call.

How many people speak Spanish in Tyler?

According to the Census, 18,799 people aged 5 and older speak Spanish at home in Tyler (18.4%). And 9% of the population speaks Spanish and English less than very well: for them, a call answered only in English is often a lost call. Overall, 23.7% of residents are Hispanic or Latino.

Homes in the city

• Median home value: $235,300
• Owner-occupied homes: 55.4%
• Median year built: 1978
• Households: 38,505

With a median year built of 1978 and 55.4 % of homes owner-occupied, many of these calls will be about older systems that need a fast visit.